Refund & Returns Policy
WagPort is a B2B wholesale supplier. This policy explains how we handle quality issues, damaged shipments and refunds. Last updated: June 2026.
Our approach
Because products are sold wholesale for resale, we do not accept change-of-mind or buyer’s-remorse returns. We do, however, stand fully behind the quality of what we ship — if an item is defective, damaged in transit or fails quality control, we will make it right.
Quality & damage claims
If items arrive defective, damaged or not as described, contact us within 30 days of delivery with your order number, a short description and clear photos. Once verified, we will provide a replacement, credit or refund for the affected items.
- Damaged in transit — keep the packaging, photograph it and report promptly so we can file a courier claim.
- QC / defect — send photos or video showing the issue and the affected quantity.
- Wrong item shipped — we correct it at our cost.
What is not covered
- Change of mind, or ordering the wrong quantity or specification.
- Minor natural variations (color, size, finish) inherent to bulk-produced goods.
- Custom / OEM / private-label orders made to your specification — non-returnable except for genuine defects.
- Import duties and taxes already paid by the buyer (orders ship DAP / DDU) are not refundable by WagPort.
Refunds
Approved refunds are issued to your original payment method (PayPal). Processing time depends on PayPal and your card issuer. Shipping costs are refunded only where the issue was our fault.
Governing law
This policy is governed by the laws of the People’s Republic of China.
Contact
Questions or a claim? Email [email protected] with your order number, or use our inquiry form.
